Privacy Policy

  • Muala is responsible for the processing of your personal data.

    If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us:

    Muala

    Email: info@mualaskincare.com

    Website: https://www.mualaskincare.com

  • Personal Information

    • Full name

    • Email address

    • Phone number

    • Billing address

    • Shipping address

    • Order history

    • Customer support enquiries

    Payment Information

    Payments are processed securely by trusted third-party payment providers such as Stripe or PayPal.

    Muala does not store your complete payment card information.

    Technical Information

    When visiting our website, we may automatically collect:

    • IP address

    • Browser type

    • Device information

    • Operating system

    • Pages visited

    • Time spent on the website

    • Referral source

    • Cookies and similar technologies

  • We use your personal information to:

    • Process and fulfil your orders

    • Deliver products

    • Provide customer support

    • Send order confirmations and shipping updates

    • Process refunds

    • Prevent fraud

    • Improve our website and services

    • Respond to enquiries

    • Comply with legal obligations

    • Send marketing communications (only where permitted or with your consent

  • Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:

    • Performance of a contract

    • Compliance with legal obligations

    • Legitimate business interests

    • Your consent

  • Item descriptionIf you subscribe to our newsletter, we may send you updates about:

    • New product launches

    • Promotions

    • Exclusive offers

    • Skincare tips

    • Company news

    You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

  • We only share your personal information when necessary.

    This may include:

    • Squarespace (website hosting and ecommerce platform)

    • Stripe or PayPal (payment processing)

    • Shipping and courier companies

    • Email marketing providers

    • Professional advisers

    • Government or regulatory authorities where required by law

    We never sell your personal information.

  • Our website uses cookies to improve your browsing experience.

    Cookies may be used to:

    • Keep the website functioning correctly

    • Remember your preferences

    • Analyse website traffic

    • Measure marketing performance

    • Improve user experience

    You may disable cookies through your browser settings.

    Where required by law, we will request your consent before placing non-essential cookies.

  • We retain personal information only for as long as necessary to:

    • Complete your orders

    • Provide customer support

    • Meet accounting and tax obligations

    • Resolve disputes

    • Comply with legal requirements

    Once data is no longer required, it is securely deleted or anonymised.

  • Depending on your location, you may have the right to:

    • Access your personal data

    • Correct inaccurate information

    • Request deletion of your data

    • Restrict processing

    • Object to processing

    • Withdraw consent

    • Request data portability

    • Lodge a complaint with your local data protection authority

    To exercise any of these rights, please contact us using the details below.

  • We take appropriate technical and organisational measures to protect your personal information against:

    • Unauthorised access

    • Loss

    • Misuse

    • Disclosure

    • Alteration

    • Destruction

    Although we strive to protect your information, no internet transmission is completely secure.

  • Some of our service providers may process personal information outside your country of residence.

    Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

  • Our website is not intended for children under the age of 16.

    We do not knowingly collect personal information from children.

    If you believe that a child has provided us with personal information, please contact us immediately.

  • Our website may contain links to third-party websites.

    We are not responsible for the privacy practices or content of those websites.

    We encourage you to review their privacy policies before providing any personal information.

  • We may update this Privacy Policy from time to time.

    Any changes will be published on this page together with the updated revision date.

  • If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

    Muala

    Email: iinfo@mualaskincare.com

    Website: https://www.mualaskincare.com