Shipping & Returns
Last updated: 28th July 2026
Shipping
Orders are processed within 1–3 business days.
Estimated delivery times:
Portugal: 1–3 business days
Spain: 2–5 business days
European Union: 3–10 business days
Delivery times are estimates and may vary.
Shipping costs are calculated at checkout.
Customers will receive a shipping confirmation email with tracking information when available.
Customs & Duties
Orders shipped outside the European Union may be subject to customs duties, taxes or import fees.
These charges are the responsibility of the customer
Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Returned items must:
Be unopened
Be unused
Be in their original packaging
Be in resalable condition
For hygiene and safety reasons, opened skincare products cannot be returned unless they are faulty.
Faulty or Damaged Products
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include:
Your order number
A description of the issue
Clear photographs of the product and packaging
We will review your request and arrange a replacement or refund where appropriate.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider.
Non-Returnable Items
Opened or used skincare products
Gift cards or promotional items
Orders made through resellers or third-party shops
Contact
For any questions regarding shipping or returns, please contact: info@mualaskincare.com